Apple ID Locked or Forgotten — How to Get Back In

Your Apple ID is the key to your iPhone, iPad, Mac, App Store purchases, and iCloud data. If it's locked or you've forgotten the password, Apple provides official tools to help you recover it safely.

Step 1: Go to iforgot.apple.com

Open a browser — on any device — and navigate to iforgot.apple.com. Enter the Apple ID email address you think is associated with your account. If you're not sure what email you used, check old Apple receipts in any email inbox you have.

Step 2: Choose a Reset Method

Apple will present the verification options attached to your account:

• Email to your rescue address: A reset link is sent to the rescue email or recovery email on your account.
• Text or phone call: A code is sent to your trusted phone number.
• Two-factor authentication code: If you have two-factor authentication enabled and still have a trusted device (an iPhone, iPad, or Mac signed in to your Apple ID), you can get a code on that device and confirm from there.

Step 3: Account Recovery (If You Have No Access)

If you don't have access to any trusted device or phone number, Apple offers Account Recovery. You request access, and Apple verifies your identity over a waiting period (which may be several days). This delay is intentional — it prevents someone else from taking over your account. You'll receive updates by email. Do not cancel the request; just wait.

If Your Apple ID Is Disabled for Security

This can happen after too many failed sign-in attempts. Go to iforgot.apple.com, and you should see an option to unlock your account after verifying your identity. Follow the same steps as above.

After You're Back In

1. Change your password to something strong and unique.
2. Review your trusted phone numbers and email under appleid.apple.com > Sign-In and Security.
3. Make sure two-factor authentication is turned on — it's the strongest protection Apple offers.

Have a question about a specific error message? Ask us and we'll help.